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Please can you send a password reset email for <email removed for privacy reasons>?
The password reset email is not being sent and I am unable to log in.
Hi, @Chris_Boyle, welcome to the community!
Thank you for reporting this to us. There was an incident in which some of our outbound IP addresses were added to a spam blocklist. I found this response message from your mail server when we tried to send the password reset to that address:
550 spamcop.mimecast.org Blocked - see https://www.spamcop.net/bl.shtml?188.8.131.52. - https://community.mimecast.com/docs/DOC-1369#550 [xtsIt3DlO3W94KEwrGAqtg.uk197]
The third-party service provider has implemented a fix, so I sent you a password reset again, could you please confirm if you received the email now?
Looking forward to hearing from you.