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Not getting password reset mail

I have forgot password of my bitbucket account. I am able to login with my system and mail. I have been trying to reset the password but its not sending any mail to the mailid through which i login. Please resolve the issue.

1 answer

0 votes
Ana Retamal Atlassian Team Aug 11, 2020

Hi @BidyaDhar Biswas, welcome to the Community!

I've checked our mail system but I could see all our emails being successfully delivered to you.

In your message, you said you forgot your password, but you also said you're still able to access your account. How are you accessing? Do you have your account connected to Google or to any other service? Which password exactly are you trying to recover? 

Please let us know so we can investigate this issue further.

Best regards,

Ana 

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