Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Not getting invitation mail for the repository

Hello,

 

The id is vikas.jethnani@betterplace.co.in

It has been tried multiple times to add me to the project but i'm not getting any invitation mail. Accessing the project directly via link shows an authentication error but the user list has the id (with Resend Invitation option that been tried multiple times already).

Can someone help how to get around this issue?

 

Thanks

 

1 answer

1 vote

Hi @Vikas Jethnani ,

I checked in our system and I saw a hard bounce event for this email, created on 22nd September 2020, informing us that the email does not exist.

There might have been an attempt to send an invitation or another Bitbucket email while the email account was not operational. The hard bounce informs us that the email does not exist and in this case it is placed in a suppression list, as we no longer try to resend to non-existing emails.

I went ahead and removed the email from the suppression list, could you please ask one of the admins to send you a new invitation now?

A new invitation needs to be sent, as the previous ones were dropped.

Please feel free to let me know if things are ok now and if you need anything further.

Kind regards,
Theodora

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bitbucket

New improvements to user management in Bitbucket Cloud 👥

Hey Community! We’re willing to wager that quite a few of you not only use Bitbucket, but administer it too. Our team is excited to share that we’ll be releasing improvements throughout this month of...

3,827 views 10 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you