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Not able to change avatar in Bitbucket

I don't seem to be able to change the avatar for my account on Bitbucket. I go to Bitbucket settings, click on the avatar which takes me to my Atlassian account page, I change the avatar there and I can see it changed there even after reloading the page, but I go back to Bitbucket and it still uses my old avatar. I assumed it just takes some time for the change to replicate to Bitbucket, but I have done this one day ago and it's still not there. And what's worst, the Atlassian account page now shows the old avatar as well. Is this a known problem or is there no way to change my avatar on Bitbucket?

32 answers

Log into Bitbucket in incognito mode

I can confirm that this worked for me as well! But wtf atlassian

Like # people like this

This worked for me too, thanks :) but how ridiculous to have to do!

This worked for me!

Now a year on and I have the same problem.

Can we please have a fix for this? This is ridiculous. Over a year of people not being able to change their avatars. Basic account management functionality.

Hm, and interestingly enough, I see the new avatar on this site. But if I click on the account settings, I get the old one again.

Unbelievable this is still an issue. Does anyone at bitbucket actually read this or is just for show?

Keep the avatar whatever you changed. no matter you will see the same old one at the next login attempt. 

Keep it as it is. your changes will be effected after few hours. for instance, if you change it now, just check on tomorrow morning, then your new avatar will be there. :laugh:


This is just my experience, don't know its a bug or not. 

Waiting over two days and still nothing. I don't think the avatar on BB will be changed. :smile:

Same probleme , i can not change the avatar for my account on Bitbucket

Also experiencing this.

0 votes
Deleted user Jun 21, 2017

Also experiencing this =(

I am also experiencing this issue. I already have an avatar in my Atlassian account and have for a long time, but it does not display in Bitbucket. Interestingly, it displays correctly here in these forums.

There seems to be an open Bug issue for this problem: JSWSERVER-14802

I have the same problem.

Same issue here

Same problem, and not appearing in forums either.

Same issue

Changing my avatar in my Atlassian account settings applied to Jira and the forums, but still has not updated in bitbucket months later.

Same here.

same here

I am having the same problem.

fuck the avatar, i want to change it

have the same issue

Pleasee invalidate the avatar cache when we change the image!

I'm experiencing this as well. By bitbucket avatar is the boring old default one. When I try to change it, it shoots me over to Atlassian, where I have one already set.

Same for me. been happening for years now

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