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Not able to change avatar in Bitbucket

Lukáš Lalinský Jan 24, 2017

I don't seem to be able to change the avatar for my account on Bitbucket. I go to Bitbucket settings, click on the avatar which takes me to my Atlassian account page, I change the avatar there and I can see it changed there even after reloading the page, but I go back to Bitbucket and it still uses my old avatar. I assumed it just takes some time for the change to replicate to Bitbucket, but I have done this one day ago and it's still not there. And what's worst, the Atlassian account page now shows the old avatar as well. Is this a known problem or is there no way to change my avatar on Bitbucket?

28 answers

11 votes
Tommy Le Nov 06, 2018 • edited Nov 08, 2018

Log into Bitbucket in incognito mode

Austin Bachman Nov 06, 2018

I can confirm that this worked for me as well! But wtf atlassian

Like # people like this
Clara Nov 07, 2018

This worked for me too, thanks :) but how ridiculous to have to do!

Pablo Modernell Nov 15, 2018

This worked for me!

9 votes
Rob Shearing Jan 15, 2018

Now a year on and I have the same problem.

5 votes
Andrew Koster Jun 05, 2018

Can we please have a fix for this? This is ridiculous. Over a year of people not being able to change their avatars. Basic account management functionality.

2 votes
Lukáš Lalinský Jan 24, 2017

Hm, and interestingly enough, I see the new avatar on this site. But if I click on the account settings, I get the old one again.

1 vote
krisrmal Jan 24, 2017

Keep the avatar whatever you changed. no matter you will see the same old one at the next login attempt. 

Keep it as it is. your changes will be effected after few hours. for instance, if you change it now, just check on tomorrow morning, then your new avatar will be there. laugh


This is just my experience, don't know its a bug or not. 

1 vote
Lukáš Lalinský Jan 26, 2017

Waiting over two days and still nothing. I don't think the avatar on BB will be changed. smile

1 vote
khedidja Elmrabet May 12, 2017

Same probleme , i can not change the avatar for my account on Bitbucket

1 vote

Unbelievable this is still an issue. Does anyone at bitbucket actually read this or is just for show?

0 votes
Sean Heffernan Feb 15, 2017

Also experiencing this.

0 votes
Denis Tkachenko Jun 21, 2017

Also experiencing this =(

0 votes
Fritz Green Jul 05, 2017

I am also experiencing this issue. I already have an avatar in my Atlassian account and have for a long time, but it does not display in Bitbucket. Interestingly, it displays correctly here in these forums.

Fritz Green Jul 05, 2017 • edited

There seems to be an open Bug issue for this problem: JSWSERVER-14802

0 votes
Yousif Al-Raheem Nov 04, 2017 • edited

Same issue here

0 votes
Mikael Baron Nov 21, 2017

I have the same problem.

0 votes
Guillermo Moraleda Feb 09, 2018

Same issue here

0 votes
Samer Kassem Feb 19, 2018

Same problem, and not appearing in forums either.

0 votes
Pavel Laptev Apr 19, 2018

Same issue

0 votes
Austin Bachman May 02, 2018

Changing my avatar in my Atlassian account settings applied to Jira and the forums, but still has not updated in bitbucket months later.

0 votes
Rui Leal May 15, 2018

Same here.

0 votes
RD AsiaYo May 21, 2018

same here

0 votes
Paolo Baesso May 29, 2018

I am having the same problem.

0 votes
Luigui Moreno May 31, 2018

fuck the avatar, i want to change it

0 votes
Florian Degenhardt Jun 04, 2018

have the same issue

0 votes
Luigui Moreno Jun 06, 2018

Pleasee invalidate the avatar cache when we change the image!

0 votes
Rajiv Raman Jun 28, 2018

I'm experiencing this as well. By bitbucket avatar is the boring old default one. When I try to change it, it shoots me over to Atlassian, where I have one already set.

0 votes
Joshua Pack Jul 11, 2018

Same for me. been happening for years now

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