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Not able to change avatar in Bitbucket

I don't seem to be able to change the avatar for my account on Bitbucket. I go to Bitbucket settings, click on the avatar which takes me to my Atlassian account page, I change the avatar there and I can see it changed there even after reloading the page, but I go back to Bitbucket and it still uses my old avatar. I assumed it just takes some time for the change to replicate to Bitbucket, but I have done this one day ago and it's still not there. And what's worst, the Atlassian account page now shows the old avatar as well. Is this a known problem or is there no way to change my avatar on Bitbucket?

34 answers

Log into Bitbucket in incognito mode

I can confirm that this worked for me as well! But wtf atlassian

Like # people like this

This worked for me too, thanks :) but how ridiculous to have to do!

This worked for me!

Now a year on and I have the same problem.

6 votes
Deleted user Jun 05, 2018

Can we please have a fix for this? This is ridiculous. Over a year of people not being able to change their avatars. Basic account management functionality.

Unbelievable this is still an issue. Does anyone at bitbucket actually read this or is just for show?

Hm, and interestingly enough, I see the new avatar on this site. But if I click on the account settings, I get the old one again.

Same probleme , i can not change the avatar for my account on Bitbucket

Waiting over two days and still nothing. I don't think the avatar on BB will be changed. smile

Keep the avatar whatever you changed. no matter you will see the same old one at the next login attempt. 

Keep it as it is. your changes will be effected after few hours. for instance, if you change it now, just check on tomorrow morning, then your new avatar will be there. laugh


This is just my experience, don't know its a bug or not. 

Jan 2023 and still have to use Chrome vs Firefox to update the Bitbucket Avatar.

Anybody seeing this in 2021.... I had to change the bitbucket workspace avatar via chrome. firefox was broken for me.

Guys the same happened with me, I google for Gravatar and figure out that I had this wordpress blog a long time ago and the profile picture is a Gravatar. Atlassian have this integration and by changing my Gravatar, my profile picture on bitbucket was updated. I hope its help some of you.

Same here :(

Same here!  Bump!

same here

Nothing has changed, still waiting!

Same problem still happening

Same for me. been happening for years now

I'm experiencing this as well. By bitbucket avatar is the boring old default one. When I try to change it, it shoots me over to Atlassian, where I have one already set.

Pleasee invalidate the avatar cache when we change the image!

have the same issue

fuck the avatar, i want to change it

I am having the same problem.

same here

Same here.

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