New SSL Certificate Not Loading in Bitbucket Server

[Engineering Services]

We have uploaded the new SSL Certificate for Bitbucket in the linux server and when we try to start the bitbucket server we are getting below error 

We use bitbucket.properties that only refer the pfx file(new file)

PFB - Error 

Description:

The Tomcat connector configured to listen on port 443 failed to start. The port may already be in use or the connector may be misconfigured.

Action:

Verify the connector's configuration, identify and stop any process that's listening on port 443, or configure this application to listen on another port.

2022-07-18 10:42:11,490 INFO  [main]  c.a.b.i.boot.log.BuildInfoLogger Bitbucket 5.12.0 has shut down

Whenever we tried to install the new certificate. the java process is not listening on 443 and getting the log as port utilized by some other service. we have also checked the 443 has not been used for any service

[Mahesh Shinde]

Hi @Engineering Services :

As per the error, its not related to certificate issue. Please, find the process which is using port 443, It looks like there is a different application using that port (usually nginx or apache)

Check this site: https://confluence.atlassian.com/bitbucketserver/securing-bitbucket-server-with-tomcat-using-ssl-776640127.html

Please, use below commands:

sudo lsof -i -P -n | grep LISTEN
sudo netstat -tulpn 

By the way i would recommend using an apache or nginx reverse proxy configuration: https://confluence.atlassian.com/bitbucketserver/proxying-and-securing-bitbucket-server-776640099.html

Regards,

Mahesh Shinde

[Engineering Services]

Mahesh, thanks for your suggestion.

When we checked from our end we could see whenever we install the certificate and starting the bitbucket service. It is started with different port number and it is not listening on port 443. We have also verified that 443 is not been used by any services.

Regards,

Ram

[Engineering Services]

Team the issue got fixed after creating a new PFX file and updated in the server.

[Mahesh Shinde]

Glad to hear, that issue got fix.

[Engineering Services]

Thanks Mahesh