My atlassian acount lost contact with the Bitbucket cloud

[jgrzebyta]

I login to Atlassian using my previous bitbucket email address (on GMail). It was OK until the page with info that "Almost done" with text "Create a unique username for Bitbucket Cloud". Than I entered my Bitbucket username (different than email) and got error message that "That username already exists". It seems my Bitbucket username lost contact with its email. How can I merge them both again. Maybe that is helpful that in the past I often used Login with Google feature.

Thanks a lot.

PS. How can I contact with admins to write about details?

[Ana Retamal]

Hi Jacek, welcome to the Community :)

I've checked your Gmail account and I could see that it's not the primary account for any Bitbucket account, instead, it was added as an alias. You won't be able to log in to Bitbucket using an alias, so the way to go would be:

1. Log in to Bitbucket using your primary email address
2. Navigate to the Settings menu and remove your Gmail email from the 'Alias' section
3. Go to your Atlassian account and replace your current email address with your Gmail address
4. Next time you log in to Bitbucket Cloud, you can use your Gmail account 

Hope that explains why is this happening, Jacek! Let us know if everything is working as you want now.

Cheers,

Ana

[jgrzebyta]

Hi Ana,

Thanks a lot for your reply. The problem actually is I have no access to my bitbucket account at all. When I go to "bitbucker.org/username" and click Login within the left bottom menu I reach the atlassian login page and the story repeats again. Yesterday I tried to login on my old computer with hope the old bitbucket login session survived but with no success.

As I wrote I had tried to login the old (google) and using my username as well but with no success.

[Ana Retamal]

Hi Jacek, 

when you try to log in using Google, which email address are you using? As I previously mentioned, the email address you are using to post this message is not the primary email address for your Bitbucket account. Do you remember which account you used before?

Also, keep in mind that logging in with the username is no longer possible, so that option won't work. 

Let us know if you were able to figure out which email address where you using previously. Otherwise, I'll need to create a Support ticket for you so we can continue helping you with this.

Best regards,

Ana

[Jacek Grzebyta]

Hi Ana,

I have tried all my different email addresses and none of them works. I have no idea which email I used in the beginning. Please, could you open the Support ticket?

Thanks a lot,

Jacek

[Jacek Grzebyta]

Hi Ana,

I have received no feedback so I do not know if there is any progress. Still I have no access to my repositories using my current email.

Regards,

Jacek

[Ana Retamal]

Hi Jacek, I missed your update so I couldn't create the ticket for you, my apologies!

I have now submitted a ticket on your behalf and you should have received an email notification regarding BBS-93815, one of my colleagues will follow up with you to help you re-gain access to your account :) 

If you need anything else, let us know!

KInd regards,

Ana