I've changed my email address and now there's two accounts. If I log in with firstname.lastname@example.org I can use bitbucket normally but if I go to my atlassian settings I see as current email email@example.com. If I try to log in with firstname.lastname@example.org right into bitbucket, I have to sign up again (set my new username).
Why did this happen and how can I fix it? I've noticed it when I got a group invitation to my old email address and I couldn't accept. Is there a way to merge the two accounts?
Hi Paul! I've checked your email address (the one you used to submit this post) and I could see it's a secondary email address for your Bitbucket Cloud account.
Signing up with a secondary email address is not possible, if you try to do that our system will see that it's not associated to any Bitbucket account (as a primary) and will try to create a new account for you (thus, why it's asking you for a username). If you want to make that email address your primary one, you can do so by logging into Bitbucket with your current primary account and following the steps:
Let us know if you have any questions :)
Hello! My name is Mark Askew and I am a Premier Support Engineer for products Bitbucket Server/Data Center, Fisheye & Crucible. Today, I want to bring the discussion that Jennifer, Matt, and ...
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