Missing Default Groups in New Bitbucket Workspace

[Farhat Conas]

Hello Bitbucket Community,

I recently created a new workspace on Bitbucket following the tutorial guidelines, which mention that three default groups (Admins, Developers, Users) should be automatically created. However, I've noticed that these groups have not been set up in my account.

I am unsure why this is the case. Could this be related to my account permissions, the specific plan I'm on, or perhaps a recent update or bug with Bitbucket? I've checked my workspace settings and confirmed that the setup process was completed without any issues.

Has anyone else encountered this problem? Any insights or suggestions on how to resolve this would be greatly appreciated. Additionally, if there are specific steps I should follow to manually set up these groups or to check for potential issues, please let me know.

Thank you for your help!

[Theodora Boudale]

Hi Farhat and welcome to the community!

There was an update several months ago, and any new workspaces that are created now in Bitbucket Cloud have user administration in https://admin.atlassian.com/. Certain default user groups are created in https://admin.atlassian.com/, and you can access them the following way:

1. Open your workspace on Bitbucket Cloud website
2. Select the cog icon from the top right corner of your screen (right next to your avatar)
3. Select Workspace settings
4. Select Product access from the left sidebar
   
   A new window/tab will open in https://admin.atlassian.com/ showing the default user groups for this specific Bitbucket workspace. You can add users in these groups and you can also create additional groups.

Please be mindful that user groups will then need to be granted access to a specific repo or project on Bitbucket's website. The admin group will have permissions by default, but you'll need to add the rest of the groups you want.

A group can be added either to a single repository, or to a Bitbucket project, so that it has access to all repos of that project. I provide steps for both options below:

Adding a group to a single repository

1. Open the repo on Bitbucket website
2. Select Repository settings from the left sidebar
3. Select Repository permissions from the new left sidebar
4. Select Add user or groups
5. Start typing the group name and you'll see suggestions with the existing groups from https://admin.atlassian.com/
6. Select a group, select a level of access (Read, Write or Admin) and then Confirm.

Adding a group to a project

If you add a group to a project, then the users belonging to the group will get access to all repos of that project and any new repos you may create in this project in the future.

1. Open your your workspace on Bitbucket Cloud website
2. Select Projects from the top menubar
3. Select a specific project
4. Select Project settings from the left sidebar
5. Select Project permissions from the new left sidebar
6. Select Add user or groups
7. Start typing the group name and you'll see suggestions with the existing groups from https://admin.atlassian.com/
8. Select a group, select a level of access (Read, Write, Admin or Create) and then Confirm.

Please feel free to reach out if you have any questions!

Would you mind sharing the URL of the tutorial you followed? If it is an Atlassian-owned tutorial, I can check it for outdated info and ask the team that owns it to update it.

Kind regards,
Theodora