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Miss a payment

Zaviruscheva
Zaviruscheva February 8, 2019

"If you miss a payment, we downgrade you to a Free plan with a 5-user limit. If you had the Premium plan, you'll also lose any saved Premium settings."

Hi, in our company (Smartbics) credit card is not working, if we miss 1 payment - we lose our date? 

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Rey C
Rey C
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 8, 2019

Hey Darya,

Great question and apologizes for the confusion.

With Bitbucket, if your subscription is downgraded from a Premium or Standard plan to the free plan all the data is still available but additional users (more than 5 users) and premier features would be lost.

In the messaging, we do share that only saved premium settings (Merge checks, IP Whitelisting, Required two-step verification, and Smart Mirroring) will be lost and not any data.

Hope this provides some reassurance and peace of mind in how we manage your data.

Cheers,

 

Rey C
Atlassian 

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Gabriele Franck
Gabriele Franck
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 8, 2019

Hi, Darya

You won't lose your bitbucket data, but you'll lose any setting related to the premium plan; for example: branch permissions.

 

Let me know if this helps!

Gabi

Atlassian Team

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