Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Microsoft Login Issue - Logs me in then switches me over to Anonymous

kwittmack
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 17, 2023

I log in to the Bitbucket website using my Microsoft 365 authentication and it briefly shows my account in the top right corner then immediately changes the account to Anonymous.

I tried viewing my Jira account and was able to see that my account information was correct.

I tried to clear my cache and flush my DNS and hard refreshed my browser but nothing changed after trying to log back in.

I tried a different browser and computer but nothing changed after trying to log back in.

I can push/pull to the repositories using the SSH but cannot access the web client.

I deploy some of the repositories through Netlify using the Bitbucket account to authenticate. I am currently able to get into my Netlify account using the Bitbucket authentication.

Any more ideas on how to resolve this issue would be appreciated.

3 answers

1 accepted

0 votes
Answer accepted
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 21, 2023

Hi @kwittmack,

Has this issue been resolved for you as well?

We had a partial outage that day which I believe was causing this. Can you try flushing your cache now and hard reloading your browser, and let me know if you are able to log in then?

Kind regards,
Theodora

kwittmack
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 21, 2023

I gave the issue some more time and everything seems to have been resolved. Thank you.

Like Theodora Boudale likes this
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 22, 2023

That's good to hear, thank you for the update.

Please feel free to reach out if you ever need anything else!

0 votes
SAURURUS sro
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 17, 2023

this works for me now:
open bitbucket.com in web browser
login in ( in our case with google account )
when done, open this page in the same browser window https://bitbucket.org/dashboard/projects

0 votes
SAURURUS sro
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 17, 2023

hi, we are using google account, but same for us.Screenshot 2023-02-17 194919.png

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events