Many 500 errors on bitbucket-pipelines

[Michał “McFly” Kasprzyk]

I have a Bitbucket pipelines runners on my own hosting and a plan that runs scheduled. Unfortunately, in last time, a most part of launches ends with an error:

Status 500: {"message":"Get \"https://k8s-docker.packages.atlassian.com/v2/\": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)"}

What is the cause of this problem?

[Theodora Boudale]

Hi Michał,

We would need some additional details to figure out what is happening. Could you please provide the following details, so I can better help you?

1. What kind of runner are you using? Is it a Linux Docker Runner, Linux Shell Runner, MacOS Runner, or Windows Runner? What is the version of the runner?

2. Is your runner running in one of the supported platforms and does it meet the minimum requirements listed on the following page?

• https://support.atlassian.com/bitbucket-cloud/docs/runners/

3. Does the scheduled build start and then fail? Or does it not start at all?

4. If the build starts, can you download the build log (from the Bitbucket website, while viewing the build) and copy-paste its content here, after sanitizing any private/sensitive info in the build log?

5. Can you provide all the entries from the runner log around the time of this failed build, after sanitizing any private/sensitive info? The location of the runner log depends on the type of runner, you can see more details depending on the runner you use here:

• https://confluence.atlassian.com/bbkb/troubleshooting-runners-1167819666.html

Please feel free to let me know if you have any questions.

Kind regards,
Theodora