Mail not updated

[Shanthini]

I have updated my workspace email address from name1@domain.com to name2@domain.com, but the change has not been reflected in the Atlassian account. Unfortunately, attempts to update the email have been unsuccessful.

I would appreciate your assistance in resolving this issue and updating my email address as requested. I would prefer to retain this account with the updated email address instead of creating a new one.

Please let me know if any further details or actions are required from my side.

[Ben]

Hi Shanthini,

Are both of the email addresses tied to an existing Atlassian account already? If so, updating will not work - could you copy paste any errors you see?

Cheers!

- Ben (Bitbucket Cloud Support)

[Shanthini]

Hello Ben,

I received this mail when I tried to update my email.

"Your email change request could not be processed because *REDACTED* is already associated with another Atlassian account."

[Ben]

Hi @Shanthini 

Correct, you can't update your email address when it's already in use with another account - the email can only be associated with one account at a time. I can also see a Bitbucket Cloud workspace associated with the email you've just mentioned.

If your goal is to use that email address to log in to Bitbucket - I'd suggest transferring your data across to its associated workspace and then deleting your old workspace:

• https://support.atlassian.com/bitbucket-cloud/docs/transfer-repositories-and-groups-to-a-workspace/

I hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)

[Shanthini]

Hi Ben, 

Can I delete my account, and create a new one with the same email?

[Ben]

Hi again,

You can - however, you would need to wait 30 days to use the email again on an account while the deletion process is being undertaken:

• https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

Cheers!

- Ben (Bitbucket Cloud Support)

[Shanthini]

Hi,

Thank you for the quick response, I am facing an issue while deleting my account. I am attaching one screenshot, it is telling that auto-renew is enabled so I can't delete it. I am not able to find the auto-renew and disable it. Kindly help me with this.

 

[Ben]

Hi Shanthini,

You'll need to either delete the product accounts tied to that email address or you'll need to navigate to my.atlassian.com and change the technical/billing contact to a different email so that you can delete the account. 

If you have issues, please let me know and I can raise a support ticket with our customer advocacy/billing team.

Cheers!

- Ben (Bitbucket Cloud Support)