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MFA is disabled but keeps asking for two-step verification on BitBucket

MFA is disabled but keeps asking for two-step verification

BITMFA.png

1 answer

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Answer accepted

Hi Andrew,

I see that you opened a support ticket for this and the issue has been resolved!

I just wanted to post the solution here for future reference, in case any other user with the same issue comes across your post: 

It is possible to have 2FA enabled for an Atlassian account (https://id.atlassian.com/) and also for a Bitbucket account (https://bitbucket.org/). If 2FA is enabled for both, you'll be asked for a 2FA code twice when attempting to log in to Bitbucket Cloud. If you want to disable 2FA, you'll need to disable it for both the Atlassian and the Bitbucket account.

In the screenshot above, there is a link "Forgot code?" which will allow you to request a 2FA recovery email in order to disable 2FA for the Bitbucket account.

Kind regards,
Theodora

I was going nuts over this! You finally solved my day. I was totally convinced that Atlassian 2FA and Bitbucket 2FA were the same thing, until I saw your answer. Thank you very much!!!

Like Theodora Boudale likes this

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