I see that you opened a support ticket for this and the issue has been resolved!
I just wanted to post the solution here for future reference, in case any other user with the same issue comes across your post:
It is possible to have 2FA enabled for an Atlassian account (https://id.atlassian.com/) and also for a Bitbucket account (https://bitbucket.org/). If 2FA is enabled for both, you'll be asked for a 2FA code twice when attempting to log in to Bitbucket Cloud. If you want to disable 2FA, you'll need to disable it for both the Atlassian and the Bitbucket account.
In the screenshot above, there is a link "Forgot code?" which will allow you to request a 2FA recovery email in order to disable 2FA for the Bitbucket account.
Hi @Scott Noring,
2FA for the Atlassian account can be enabled/disabled via this page: https://id.atlassian.com/manage-profile/security
2FA for the Bitbucket account can be enabled/disabled via this page: https://bitbucket.org/account/settings/two-step-verification/manage
We use Atlassian accounts (https://id.atlassian.com) for authentication to provide single login to users who use multiple Atlassian Cloud products. E.g. in order to access a certain Jira Cloud instance, authentication goes through https://id.atlassian.com. The Atlassian account is also used when logging in to community (https://community.atlassian.com/) or our issue tracker site (https://jira.atlassian.com/secure/Dashboard.jspa)
If you're having issues with 2FA, please create a new question with some more details on the issue and we can help you there.
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