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Lost access to email address

Tomer
Tomer December 29, 2024

 

I have an an account under a certain email address and I know the password, however when I try to log in I'm asked to verify my email address, to which I don't have access anymore. How can I regain access to my account?

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Syahrul
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 30, 2024

G'day, @Tomer 

Unfortunately, if you no longer have access to the email address, you will be unable to recover the account, as we have no way to verify your identity as the account owner.

I hope this helps.

Regards,
Syahrul

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Nikola Perisic
Nikola Perisic
Community Leader
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December 29, 2024

Hello @Tomer 

This should be seen by some Atlassian staff people who will be able to do this for you. I've added a tag for a higher visibility.

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