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Login issue using old email address

David Dufton
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January 13, 2023

I'm struggling to login to my bitbucket account, user name DRLDufton. I can access the repos using ssh-key but can't login to the account itself. I think the issue is that the email I used to register is a now inactive organisational email, which when entered into the email address now takes me to single-sign on provider, which I can't use for this address as the email is now inactive. To complicate matters I have a new email address at the same organisation so it attempts to switch to that one and create a new account (which I'm now using to post here). I'm sure the email address used to work even after the switch as a login for bitbucket but suspect the switch to single-sign on is what is now causing the problem. Is there a way around this? 

1 answer

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Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 15, 2023

Hey @David Dufton 

G'day and Welcome to the community!

Based on your description, I believe the workaround is asking your organization admin to change your old email address account to the new email.

Please share the following guide with your org admin to help change your email:

Cheers,
Syahrul

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