Lockout recovery process does not work

I tried to recover administrator access for Bitbucket Server and followed the instructions of documentation.
But this does not work.

When I log in with the recovery_admin account, a window comes up that "Atlassian Bitbucket is starting up", after some time a "dead link" message is coming up.
When I try to login again, the message "Invalid username or password" comes  up.
lockoutRecovery1.pnglockoutRecovery2.pnglockoutRecovery3.pnglockoutRecovery4.png

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Accepted answer

Problem was that I started Bitbucket with start_service instead of start-bitbucket ...

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