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Like many people stick to page "We couldn’t log you in"

Hi I try to connect to my bitbucket account and always go to the page

"We couldn’t log you in"


I try

- on my phone with 2 different browser (chrome and firefox)

- on my computer (chromium and firefox) private or public navigation more

- I clear my cookie, local storage...


I try with 2 differents account (I create a new one)...


Can you help me ?




1 answer

0 votes
Caroline R Atlassian Team Nov 26, 2021

Hi, @Akretion Audit! Welcome to the community! 

I appreciate the detailed description of your problem. I confirmed that the Bitbucket account linked to the email you used to create this account is active, so you should be able to log in. Could you please confirm if this is the account that you are using to access Bitbucket Cloud and facing this problem?

If that’s the case, could you please confirm the following information for us?

  • Could you please check if your browser version is up to date?

  • Could you please open the page in an incognito window using Chrome and test if you can access your Bitbucket account? (I see you mentioned you already tried to use Chrome on your phone, but I understand you haven't used incognito mode in this case, please feel free to correct me in case I have misunderstood something here)

Thank you. Looking forward to hearing from you. 

Kind regards,

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