License Key

[Robert McCarthy]

Our license expired on 12/26/17. We renewed and do not see the new key. We found this out after performing an upgrade to bitbucket. Please advise. Thanks

[Andy Heinzer]

Only your account's Billing and Technical contacts will have access to your license key.  I can't tell you who that might be within your organization.  However when that user logs into https://my.atlassian.com they should be able to see this new license key there.

In the meantime, you can generate an evaluation license on https://my.atlassian.com just to get your through the upgrade itself.

I would also recommend creating a support request with our customer advocates team.  You can do this by going to https://support.atlassian.com/contact/#/ and selecting the billing , payment, and pricing section.  If you can provide them more details about your purchase/renewal information, I am sure our support team can help you locate the user(s) with this license information.