Issue with Billing Date and Credit Card Update

[Kyejeong Lee]

Hello,

I am a user of Bitbucket and I’m writing to inquire about an issue related to billing.

My Bitbucket billing date is July 30th, but the payment didn’t go through. When I logged into the Bitbucket site and checked the Plan Details, I encountered the following warning message:

"If we can't charge the credit card for <workspace-id> within the next 3 days, we'll downgrade you to the free plan..."

Based on this message, I assumed there was an issue with my credit card, so I clicked on "Update Credit Card" and changed the payment method. After doing this, the warning message disappeared, but the billing date (Jul 30, 2024 - Jul 30, 2024) has not changed.

Could you please confirm if I need to wait for the billing date to be automatically updated, or if there is something else I need to do on my end? I would appreciate your guidance on this matter.

Thank you.

Best regards,

Kyejeong Lee

[Theodora Boudale · Accepted solution]

Hi Kyejeong Lee and welcome to the community!

If a payment fails, the system will attempt to charge the credit card on file after 2 or 3 days, and if that also fails it will try again in 2 or 3 days. If that last attempt also fails, then the workspace's billing plan will be downgraded to free.

I can see that payments with the new credit card have failed as well, so I suggest reaching out to your credit card provider to ask the reason why.

For billing-related questions, you can also reach out to our customer advocate team via this link:

• https://www.atlassian.com/company/contact/purchasing-licensing#/

Just a heads up, I removed the workspace id from your post for privacy reasons.

Kind regards,
Theodora