I spend a half on an hour in trying to get access to my bitbucket acount. I cannot understend new login in system (with using Attlasian). How can I ask a question about simple login in problem? Without this horrible ticket system? Just simple small question.
I put here the question to. Maybe somebody can answer me for it (or administrator will create separate question in correct way):
TITLE: I can't log in into my bitbucket account
QUESTION: When I type my bitbucket password, I get interface "Hey Vladimir, we're simplifying your login experience" and proposal to link my Attlasian account... But I don't want to connect Attlasian account, I don't remember my Attlasian account pass and I forgot pass and conformation answer for connected mail. I logged in to bitbucket accout using small and simple password, and now I cannot do it.
Please, give me a possibility to access to my account! I can send a scan copy of my national or international passport if it'll be needed. I just want to migrate my projects to GitLab.
Yes, I tried "get help with a specific issue". Pages for this options looks like this (I underlined option that is selected):
Form for creating issue presented below:
This page presents the thing that I named "this horrible ticket system". Writing this question I hope to find some more simple way for support asking.
P.S.: I want to clarify, I named ticket system "horrible" because of strange license requirement (requirement presented in underlined panel in the picture above)
Ok, well, that's for Bitbucket server, rather than Cloud, so I suspect it's the wrong thing.
That licence information is a request to prove you're entitled to support, but you won't be able to get it because you can't get in. If this really is a server system, you'll need to recover the password you've lost with https://confluence.atlassian.com/bitbucketserverkb/restoring-the-bitbucket-server-administrator-s-password-779171280.html
If it is a Cloud system, then you should follow the lost password routeines for that.
Given link is for adinistrators, but I'm just simple user with free acount. And, in another hand, I can't restore password using my mail because I forgot mail password. When I used Bitbucket, it was possible to log in though Bitbucket account password. New interface forces me to use some Atlassian account (I can't remember when I created it acount at all), that has some other password (Atlasian password). I don't know what password it want me to type. Actually, I cannot remeber at all when I registered in Atlassian system.
Lets return to origins of a problem. I have had bitbucket.org account. I don't know what is Cloud and what is Server. I was highly surprised to see all this Bitbucket site changes after just a six weeks passed. Now all that I want... Yes, I agree, losing of a password is my problem. But, as we see, there is no comfortable way to ask a question about such problem. And the other problem is message "These limits apply until you earn 3 points, then you can ask, answer and comment as much as you like" when I try to ask a question.
In another way, maybe problem is in my language level and I understand your comments in incorrect way. My English is far from a brilliant. If you think so, try to explain solution as for kid, using more simple language.
And, at last... Maybe I write it to late, but thank you for all given advices. You spend some time to help me and I discussed in rather rude maner. Forgive me if I was not delicate in some statements.
I hope, you'll help me to solve my problems.
Bitbucket has changed its authentication stuff in order to simplify and merge accounts, which has always been too complicated with the prolilferation of Atlassian services.
To raise a proper support call with Atlassian, you need to show evidence that you are supported, which means getting the "support entitlement number" out of a system. If you can't get into that system to find it out, you either need to contact your administrators, or reset your password
Here, we are just end-users like you, we have no admin rights in any of the Atlassian systems, all we can do is tell you that you need to reset your password
>I can't restore password using my mail because I forgot mail password
This is the bit that is broken. You can reset your password via the UI, but it requires email. If you can't get into your email, you are stuck. Data security principles require the email. You won't get anything back without that.
So, you need to fix your email before you can go any further.
For what it's worth, I didn't find you rude, and even if I had, I understand that it is often frustration making people angry. I do understand that English may not be your first language - it's actually very good compared with a lot of people I come into contact with. To my shame, I don't speak any language other than English (The English education system is not great at encouraging people to take languages)
Hello! My name is Mark Askew and I am a Premier Support Engineer for products Bitbucket Server/Data Center, Fisheye & Crucible. Today, I want to bring the discussion that Jennifer, Matt, and ...
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