Is there some mail for support users?

I spend a half on an hour in trying to get access to my bitbucket acount. I cannot understend new login in system (with using Attlasian). How can I ask a question about simple login in problem? Without this horrible ticket system? Just simple small question.


I put here the question to. Maybe somebody can answer me for it (or administrator will create separate question in correct way):

TITLE: I can't log in into my bitbucket account

QUESTION: When I type my bitbucket password, I get interface "Hey Vladimir, we're simplifying your login experience" and proposal to link my Attlasian account... But I don't want to connect Attlasian account, I don't remember my Attlasian account pass and I forgot pass and conformation answer for connected mail. I logged in to bitbucket accout using small and simple password, and now I cannot do it.

Please, give me a possibility to access to my account! I can send a scan copy of my national or international passport if it'll be needed. I just want to migrate my projects to GitLab.

1 answer

0 votes

Have you raised something with ?  You won't need IDs or anything complex like that, just your old account details (possibly even just your email address)

Yes. I asked this question using this form... But this questions category is named "questions for comunity", while I need an answer from bitbucket administration.

That's why you need to visit - we're a community of end-users, not Atlassian support (i.e. Bitbucket administration)

This is how page by your link looks:


What button should I press to ask my question? For example, this question I asked in page found by pressing "Community answers" button.

I'd try "get help with a specific issue", but also scroll down the page a little to see all the other options you have

Yes, I tried "get help with a specific issue". Pages for this options looks like this (I underlined option that is selected):



Form for creating issue presented below:



This page presents the thing that I named "this horrible ticket system". Writing this question I hope to find some more simple way for support asking.


P.S.: I want to clarify, I named ticket system "horrible" because of strange license requirement (requirement presented in underlined panel in the picture above)

Ok, well, that's for Bitbucket server, rather than Cloud, so I suspect it's the wrong thing.

That licence information is a request to prove you're entitled to support, but you won't be able to get it because you can't get in.  If this really is a server system, you'll need to recover the password you've lost with

If it is a Cloud system, then you should follow the lost password routeines for that.

Given link is for adinistrators, but I'm just simple user with free acount. And, in another hand, I can't restore password using my mail because I forgot mail password. When I used Bitbucket, it was possible to log in though Bitbucket account password. New interface forces me to use some Atlassian account (I can't remember when I created it acount at all), that has some other password (Atlasian password). I don't know what password it want me to type. Actually, I cannot remeber at all when I registered in Atlassian system.

Lets return to origins of a problem. I have had account. I don't know what is Cloud and what is Server. I was highly surprised to see all this Bitbucket site changes after just a six weeks passed. Now all that I want... Yes, I agree, losing of a password is my problem. But, as we see, there is no comfortable way to ask a question about such problem. And the other problem is message "These limits apply until you earn 3 points, then you can ask, answer and comment as much as you like" when I try to ask a question.

In another way, maybe problem is in my language level and I understand your comments in incorrect way. My English is far from a brilliant. If you think so, try to explain solution as for kid, using more simple language.

And, at last... Maybe I write it to late, but thank you for all given advices. You spend some time to help me and I discussed in rather rude maner. Forgive me if I was not delicate in some statements.

I hope, you'll help me to solve my problems.

Bitbucket has changed its authentication stuff in order to simplify and merge accounts, which has always been too complicated with the prolilferation of Atlassian services.

To raise a proper support call with Atlassian, you need to show evidence that you are supported, which means getting the "support entitlement number" out of a system.  If you can't get into that system to find it out, you either need to contact your administrators, or reset your password

Here, we are just end-users like you, we have no admin rights in any of the Atlassian systems, all we can do is tell you that you need to reset your password

>I can't restore password using my mail because I forgot mail password

This is the bit that is broken.  You can reset your password via the UI, but it requires email.  If you can't get into your email, you are stuck.  Data security principles require the email.  You won't get anything back without that.

So, you need to fix your email before you can go any further.

For what it's worth, I didn't find you rude, and even if I had, I understand that it is often frustration making people angry.  I do understand that English may not be your first language - it's actually very good compared with a lot of people I come into contact with.  To my shame, I don't speak any language other than English (The English education system is not great at encouraging people to take languages)

Suggest an answer

Log in or Join to answer
Community showcase
Piotr Plewa
Published Dec 27, 2017 in Bitbucket

Recipe: Deploying AWS Lambda functions with Bitbucket Pipelines

Bitbucket Pipelines helps me manage and automate a number of serverless deployments to AWS Lambda and this is how I do it. I'm building Node.js Lambda functions using node-lambda&nbsp...

660 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot