Invitation not email not received

[Annissa Pereira]

My professor send me invitation email twice but I didn’t receive it. What could be the problem? 

[Mark C]

Hi @Annissa Pereira,

Welcome to the Atlassian community.

I checked our internal logs but I didn't see any bounced or blocked against your email address.
Would it be possible for you to ask your professor to reinvite you by clicking the "Resend invitation" button?

If you still haven't received the invitation email, kindly check your inbox's spam and junk folders to see if the invitation email was caught up there or if the email is being filtered.

You can also check this knowledge-based article for more information about email notifications not working.

Let me know how it goes.

Regards,
Mark C