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Invitation link not received


Dear Atlassian Support Team, 

I've got this bug where my manager sends me an invitation to join the company's repo and I never get this invitation sent to my email(Already checked spam and everything else). Multiple attempts where, my manager cancelled the invitation pending and resent the invitation via email but ended up futile.

For debugging purpose, the invitation link was able to reach my personal email but not my company's email. 

Would you please check if my email is on the suppression list? As well as how can this problem be resolved.

Thank you.



(for privacy reason, the email is available upon request)


1 answer

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Answer accepted
Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 17, 2022

Hi @Kevin Teng , welcome to the Community!

I see you've opened a support case as well. While the specific support case is currently open, it does look like your manager also opened a support case, and that one was resolved already. Your email address shows that it has received some emails from our mail delivery system already today!

Looks like you're all set from our logs. Have a great day!

Daniel | Atlassian Team

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