Internal server error when adding a personal ssh key

[andreventu]

Hi,

When I try to add a personal ssh key on bitbucket repository setting, I am getting "Internal server error". Someone has any idea of the reason? No more information is provided by bitbucket

Thanks

André

[Theodora Boudale]

Hi André and welcome to the community.

Bitbucket Cloud had two incidents that affected the website among others, the day you created this question:

• https://bitbucket.status.atlassian.com/incidents/cb3710llwmll
• https://bitbucket.status.atlassian.com/incidents/w46h8p0qpf10

It is possible that the error you were seeing was due to either of these incidents.

Are you able to add an SSH key now?

In case you are still having issues, could you please let us know:

1. Are you getting this error when you try to add an SSH to your Bitbucket Cloud account on https://bitbucket.org/account/settings/ssh-keys/? Or when you try to add an SSH key to a repository's Access keys?

2. The internal server error usually comes with a 5xx response. Could you please open the "Developer tools" in the browser you are using, then navigate to the Bitbucket page that gives you this error. In "Developer tools" select the Network tab, and then find and select the request that gives a 5xx response. In the Headers panel (after you select the request with 5xx response) check if there is a field named sentry id. If you can provide us the value of that field, I can look it up in our system for further info.

Please feel free to let me know if you have any questions.

Kind regards,
Theodora