Inquiry About Viewing Past Payment History

[tester]

Dear Bitbucket Support Team,

I hope you are doing well.

I would like to check my past payment history for Bitbucket, but I am unable to find the relevant information. I have reviewed the "Manage payment methods" section on the Atlassian Support page,(below)

but I do not see the Products or Billing tabs on my current page(below). As a result, I am unable to access my past payment records.

<redacted>

Could you please advise me on how I can check my past payment history?

Thank you for your support.

Best regards,
KyeJeongLee
<email_redacted>

<redacted>

[Theodora Boudale]

Hi KyeJeongLee and welcome to the community!

Bitbucket Cloud invoices are not available in Atlassian Administration. They can be accessed via the following link by people who are listed as a Technical or Billing contact for the license:

• https://my.atlassian.com/billing/paidorders

I checked your workspace details in our system and I see that your email address is not listed as a Technical or Billing contact, so you won't be able to view invoices with your account.

Since you are and administrator of the workspace, I suggest creating a ticket with our billing and licensing team and ask the following:

1. Ask the team to provide you with invoices for certain billing periods.
   
   
2. Ask the team to add you as a Billing and Technical contact for the Bitbucket license, so that you can see and download invoices yourself in https://my.atlassian.com/billing/paidorders

You can create a ticket with the billing and licensing team via this link:

• https://www.atlassian.com/company/contact/purchasing-licensing#/

Please mention in the ticket details the URL of your workspace that is on a paid billing plan, so that the team can help you faster.

Please feel free to reach out if you have any questions.

Just a heads up, I removed the email address, company name and the second screenshot from your post to protect your privacy, as this is a public forum.

Kind regards,
Theodora

[Valerie Knapp]

Hi @tester , welcome to the Atlassian Community and thanks for your post.

I have escalated it to the Atlassian Support who will be best placed to help you find this information for your specific account.

Best wishes