I stopped receiving email notifications

[Steve Brewer]

With no changes to my notification settings I noticed I have stopped receiving emails when mentioned on tickets I am watching. I suspect I'm on the suppression list mentioned in other questions here.

These are the related questions:

- https://community.atlassian.com/t5/Bitbucket-questions/I-stopped-receiving-bitbucket-email-notifications/qaq-p/1088558

- https://community.atlassian.com/t5/Bitbucket-questions/Not-receiving-emails-of-pull-requests/qaq-p/1350499

Could anybody please investigate following email: steve.brewer@agvance.net

[Theodora Boudale]

Hi @Steve Brewer  ,

I checked in our system and there was indeed a hard bounce event for your email, created on 30th November 2020, with the message:

550: 550 5.1.1 Requested action not taken: mailbox unavailable

The hard bounce informs us that the email does not exist and it is then placed in a suppression list, as we no longer try to send to non-existing emails. This could have happened due to a technical issue with your company's mail server.

I went ahead and removed your email from the suppression list.

Please feel free to let me know if things are ok now and if you need anything further.

Kind regards,
Theodora

[Steve Brewer]

I was able to receive bitbucket notification emails today. Thank you @Theodora Boudale 

[Theodora Boudale]

That's good to hear Steve, thank you for the update and you are very welcome!

[Steve Brewer]

Hello. I have the same problem of not getting emails from Confluence and Jira from March 23rd or so. Could you please help me resolve this problem. Thank You!

[Theodora Boudale]

Hi @Steve Brewer ,

Apologies for the delay, I didn't see the notification sooner.

Does this issue occur for the same email (the email of your community account)?

I checked in our system and I don't see this email in any suppression list. Checking our email logs, I can also see that emails from Jira and Confluence Cloud are being delivered today.

Are you still experiencing issues? If so, is this perhaps for an account with a different email?

Kind regards,
Theodora

[Steve Brewer]

Thank you for checking. The emails started showing up again yesterday so not sure what happened. It is resolved for now.

Thanks

[Steve Brewer]

Hello. I have the same problem of not getting emails from Confluence and Jira from April 29th or so.

Could you please help me resolve this problem. Thank You!

[Steve Brewer]

Hello. I have the issue again of not getting emails from Confluence and Jira

Could you please help me resolve this problem. Thank You!