I receive We couldn't log you in

Enrico Augurusa
I'm New Here
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September 4, 2024

After logged in with google credentials, agree and create workspace and "One moment your product is starting up" I receive:

"We couldn't log you in"

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

And I can't access my workspace.

I'm using last version of Firefox without proxies or tunnels.

I need your help please

2 answers

1 vote
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 6, 2024

Hi Enrico and welcome to the community!

Your Bitbucket Cloud account was in a dormant state, which is the reason for the error you were seeing.

I reactivated the account. Can you please try logging in when you have some time, and let me know if the issue is resolved?

Kind regards,
Theodora

1 vote
Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 4, 2024

Welcome to the communtiy @Enrico Augurusa ! This is because your account wasn't active for some time and Atlassian has deactivated it. In order to solve this you need to place a support ticket here

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