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I'm facing 502 when using Bitbucket Webhook with Jenkins

Hello All,

I've configured a Webhook in Bitbucket to integrate with Jenkins.

All the requests fail with 502.

I've added a photo.

Please help in that.Webhook.png


2 answers

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 06, 2023

Hi @Mohamed Alaa Awaden and welcome to the community!

I believe the issue is with the webhook URL, jenkins-prod does not seem to be a public domain name but an internal one that you use to access Jenkins from your local network.

You need to use a public domain name that is accessible from the internet or from the IP addresses we use for webhook delivery. In case the server where Jenkins is installed is behind a firewall, you will also need to whitelist the following IP addresses("Outgoing Connections") that are used for webhook delivery:

Kind regards,

Hello Theodora,


I found out the root cause. It's because our jenkins machine is not on the cloud.

I've used "Polling SCM" in Jenkins instead to have Triggering in place.

Like Theodora Boudale likes this

This an example of One request:


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