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I have a user with 2 accounts listed

I have a user who is showing 2 Bitbucket accounts. This user is having issues cloning repos. He get prompted for username and password and can never get past the prompt even though he's using the same credentials he used to login to Bitbucket. Looking at his account I see the following:


There are 2 Bitbucket accounts. Where all the other users look like:


Just 1 Bitbucket account. 

How do I get rid of the second account on the above user? I assume this is what's causing the issue with him not being able to clone because of incorrect credentials. When cloning, i.e., git clone, he gets a prompt for credentials which gives invalid credentials. 


Am I correct in thinking the 2 Bitbucket accounts are causing an issue? Any suggestions on how to fix it? Thanks!

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Blue Ridge Consultants
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Jan 30, 2023

I can't give you the exact reason this is happening, but we've solved similar problems before by creating an Application Password and using that password when prompted for authentication. Have the user visit this page this page. Good luck!

Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 30, 2023


I agree with the reply from @Blue Ridge Consultants - this prompt is as a result of a change introduced to improve security by phasing out username/password authentication over HTTPS:

Essentially, they will need to follow the linked application password documentation above to create an App Password for authentication.

When they are connecting via HTTPS, they will need to use their App Password alongside their username seperated with a ":" character.

Therefore if they are authenticating to GIT over HTTPS to push/pull they will need to update their remote URL's to include the App Password:

git remote set-url origin

The same applies when performing git clone:

git clone

I would suggest ensuring that they also ensure that all stored passwords related to authentication over GIT are cleared from their machine (ie Credential Manager for Windows, Access Keychain for Mac or /etc/shadow folder for Linux).

Hope this helps.


- Ben (Bitbucket Cloud Support)

Thank you!

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