I dont have recovery codes and i cant log-in, can i do anything please ?

[markitos rubio]

When login ask me for a usb security pen and i dont have this harware, then, with recovery codes y donde have it :(

How can i use my personal account please :(

<redacted>

[Theodora Boudale]

Hi and welcome to the community!

2FA can be enabled both on a Bitbucket account and also on an Atlassian account (which is used for authenticating to Bitbucket). It is possible to disable both, even if you don't have any recovery codes.

The following knowledge base article has steps to determine on which level 2FA is enabled, and how to disable it:

• https://confluence.atlassian.com/bbkb/how-to-disable-reset-2fa-on-bitbucket-cloud-and-atlassian-account-1236932929.html

Looking at your account details in our system, I can see that only Bitbucket 2FA is enabled at the moment, so you will need to check the solution under Bitbucket Cloud 2FA on the page above.

Please feel free to let me know if you have any questions!

Just a heads up, I removed the email address from your post to protect your privacy. Atlassian staff can see the email address of the account you use to post, so there is no need to share it publicly.

Kind regards,
Theodora