I don't get invite email.

[Eugene Bulgakov]

Hello, Atlassian

Hope you are doing fine.

In August, my project manager sent an invite to my email: eugenebulgakov@libertyfurn.com and I was able to receive an invite to Bitbucket repo.

From last week, I was unable to work on the project, so they revoked access.

Today, we are about to give access again.

He tried to send invite more than 10 times, but I don't get any invite email.

So I tried it with my own repo: I sent invite to eugenebulgakov@libertyfurn.com.

But it's also not working.

Actually, I can't see any email related with Bitbucket.

I want to fix it as soon as possible.

Look forward to hear from you.

Thanks.

[Theodora Boudale · Accepted solution]

Hi Eugene,

I checked in our system and I saw some hard bounce events for your email.

It looks that Atlassian emails were sent while your email account was not operational. The hard bounce informs us that the email does not exist and in this case it is placed in a suppression list, as we no longer try to resend to non-existing emails.

I went ahead and removed your email from the suppression list, could you please ask your project manager to send a new invitation now?

A new invitation needs to be sent, as the previous ones were dropped.

Please feel free to let me know if things are ok now and if you need anything further.

Kind regards,
Theodora

[Eugene Bulgakov]

Thanks. My project manager sent invite again and it eventually worked.

[Theodora Boudale]

That's good to hear, thank you for the confirmation and you are very welcome!