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I cant remove 2FA

M.A. Yalcinkaya
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February 13, 2024

Hi all,

Since I switched from phone, my 2FA credentials didn't move over to my newer device and factory reset the older phone, how can I access my bitbucket account again?

I've tried the recovery mail but I didn't recieved it after 24 hours.

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Perisic Nikola
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February 13, 2024

Welcome to the community @M.A. Yalcinkaya !

I understand your issue. You can refer to this page here: https://community.atlassian.com/t5/Bitbucket-questions/remove-2FA-from-bitbucket/qaq-p/2157655

Also, since you as well have problem with not receiving the email address, raise a ticket for Atlassian:

https://support.atlassian.com/contact/#/

I will also tag Atlassian in the mean time, so this issue gets higher visbility.

M.A. Yalcinkaya
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 13, 2024

Hi Perisic,

Thanks for your reply.

Ill look into it!

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