I cant remove 2FA

[M.A. Yalcinkaya]

Hi all,

Since I switched from phone, my 2FA credentials didn't move over to my newer device and factory reset the older phone, how can I access my bitbucket account again?

I've tried the recovery mail but I didn't recieved it after 24 hours.

[Nikola Perisic · Accepted solution]

Welcome to the community @M.A. Yalcinkaya !

I understand your issue. You can refer to this page here: https://community.atlassian.com/t5/Bitbucket-questions/remove-2FA-from-bitbucket/qaq-p/2157655

Also, since you as well have problem with not receiving the email address, raise a ticket for Atlassian:

https://support.atlassian.com/contact/#/

I will also tag Atlassian in the mean time, so this issue gets higher visbility.

[M.A. Yalcinkaya]

Hi Perisic,

Thanks for your reply.

Ill look into it!