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I cannot login

Omer Saad
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 9, 2023

I keep getting this error. Deleted browing data, cache, cookies....

 

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

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Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 10, 2023

Hi @Omer Saad and welcome to the community!

The Bitbucket Cloud account with the same email as your community account was deactivated, which I think is the reason for the error you were seeing. I went ahead and reactivated it, could you please try to log in now and let me know how it goes?

Kind regards,
Theodora

Omer Saad
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 10, 2023

Thank you so much, that seems to have resolved the login screen issue! I wish there was a clearer error screen than what I was seeing.

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 12, 2023

Hi Omer,

That's good to hear and you are very welcome, I will pass along your feedback.

Please feel free to reach out if you ever need anything else!

Kind regards,
Theodora

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