I cannot login in to my bitbucket account even i have token key from authy ,please Hel me its urgent

preeti
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March 27, 2024

I cannot login in to my bitbucket account even i have token key from authy ,please Hel me its urgent

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Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 27, 2024

Hi @preeti,

You can check the following page, section Troubleshooting two-step verification, for common issues with Bitbucket 2FA:

If none of the suggestions there work for you, you can disable 2FA for your account (and you can enable it again afterwards). You can find steps in the following knowledge base article:

Please keep in mind that the 2FA recovery email is sent 24 hours after you request it.

Please feel free to let me know if you have any questions.

Kind regards,
Theodora

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