I can't log in to my Bitbucket account.

I'll bet I'm not the only one, but I've Googled a bunch and can't quite find the solution.

I've been using–and can still use by manually pushing or through the Xcode git interface–Bitbucket. I have an account with a username that is not my email.

I created an Atlassian account with a username that is my email.

If I try to log in to my Bitbucket account through the web interface at https://bitbucket.org/account/signin/, I get the error, "You must use your email address when authenticating with your Atlassian account."

If I then log in with my Atlassian account email and password, it says, "Success! Almost done. Please choose a username for your Bitbucket account." If I then enter my Bitbucket username it says "that username already exists."

How can I access my existing Bitbucket account?

1 answer

0 vote

Hi Craig - apologies that you're experiencing issues logging in. Would you mind dropping an email to support at bitbucket dot org so we can take a look at your account specifically? Thanks!

Sadly I can't log into Bitbucket dot org–the fundamental problem cited in the post.

Indeed, sorry about that! You can email us directly without having to log in.

I have same issue.  How do I fix this ?



Make sure you are logging in using your primary email address and password. This is the same email address shown on the migration screen.

If you're getting the 'choose your username' screen, it likely means you're trying to log in with a secondary email address, which is no longer supported.

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