I am not getting any verification mails for 2f authentication.

[Sourabh Mishra]

I am getting no emails from bitbucket while i try to do the 2f authentication. I had the 2f authentication earlier but i removed it and somehow i am not getting any verfication email now to reactivate it. Can somebody please help me out with this?

[Ben · Accepted solution]

Hi Sourabh,

I can see that you have not requested 2FA recovery since January this year according to our logs, please refer to our article below to reset your 2FA:

• https://confluence.atlassian.com/bbkb/how-to-disable-reset-2fa-on-bitbucket-cloud-and-atlassian-account-1236932929.html

I have also unsuppressed your email account as we received a bounce error from your mail server recently:

554 5.7.1 [internal] recipient address was suppressed due to customer policy

I would suggest following the article above and having an administrator whitelist our email accounts that are listed there to prevent future email issues in future.

Cheers!

- Ben (Bitbucket Cloud Support)