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How to turn off comments Bitbucket adds to Jira ticket?

Each merge of feature branch in Bitbucket is commenting on the related Jira ticket with the following. Where is this configured? I'd like to turn it off.


[teammate's user pic & name, timestamp]

Successfully merged:

Title: feature/XXX-1234 Fix Issue

Pull request:

Source branch: feature/XXX-1234-fix-issue

Target branch: staging


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Mahesh Shinde
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Jan 30, 2023

Hi @Bernadette Buck

The working of adding comment is when response sends to the Jira mail handler with ticket ID in subject then it will add comment to the respective Jira Ticket.

I am suspecting, Bitbucket sending mail to the Jira Mail handler while updating the issue tracker in bitbucket repo.

Could you please, check if there is Jira Mail handler present?




Mahesh Shinde

Thank you @Mahesh Shinde  , your comment tells me that it isn't something that Bitbucket is doing. It appears to be a third party tool we had installed. I hadn't thought to look there and I found it in Gearset. Thanks!

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