How to solve this Bitbucket Webhook problem

[Fernando Quintanilla]

Hi, everyone!

For context: I have a Linux server in my company with its public access and I am integrating Jenkins with Bitbucket Cloud, I already have everything installed, Jenkins works if I do a manual build from the portal. The problem comes when I create my Webhook in Bitbucket for Jenkins to run automatically. I am receiving the following error that I show you below. I have already configured all the IPs with Outgoing that I have read in the documentation that I have to place them in the whitelist of my firewall, that is done. I don't know what else to do if I'm missing some step, I'm placing the URL wrong, if you can help me please.

My Firewall: FORTINET

This is my webhook URL: 

 http://<myJenkinsServer>:<PORT>/bitbucket-hook/

HTTP status: -3

Request time: 16 minutes ago

Headers

X-Cache	MISS from ip-10-18-21-83.us-west-2.compute.internal
Server	squid
Connection	keep-alive
X-Squid-Error	ERR_CONNECT_FAIL 110
Vary	Accept-Language
Mime-Version	1.0
Content-Length	3155
Date	Fri, 08 Sep 2023 21:14:34 GMT
Content-Language	en
Content-Type	text/html;charset=utf-8
Via	1.1 ip-10-18-21-83.us-west-2.compute.internal (squid)

[Syahrul]

G'day @Fernando Quintanilla 

Welcome to the community!

Based on the error code "ERR_CONNECT_FAIL 110," we are experiencing connectivity issues with your Jenkins server. This problem is likely occurring because some of our IP addresses have not been added to your firewall's allowlist.

To resolve this issue, please refer to the documentation related to Outbound Connections and make sure that you have allowed all the required IP addresses:

Webhook Outgoing-Connections 

Let me know if that helps.

Regards,
Syahrul

[Fernando Quintanilla]

Hi Syahrul.

We only add this block of IPs

Do we need to add the other block in our whitelist?

[Syahrul]

Hi @Fernando Quintanilla 

Please allow the IPV6 as well, and let me know if it's still blocked.

Regards,
Syahrul