How to resolve issue of "You can use git or hg to connect to Bitbucket. Shell access is disabled"

[albogast kiyogoma]

I have set SSH Key for  by Bitbucket account but still I can't Clone my repo, i'm using

Ubuntu 20.04.1 LTS

 Where i run ssh -v git@bitbucket.org

debug1: Host 'bitbucket.org' is known and matches the RSA host key.

You can use git or hg to connect to Bitbucket. Shell access is disabled

git clone git@bitbucket.org:myAccount/<repo_name>.git

git@bitbucket.org: Permission denied (publickey).
fatal: Could not read from remote repository.

Please make sure you have the correct access rights and the repository exists.

[Theodora Boudale · Accepted solution]

Hi @albogast kiyogoma ,

Could you please run the following command and share the output here? (You may remove the workspace id and repo name from the output)

GIT_SSH_COMMAND="ssh -vvv" git clone git@bitbucket.org:<workspace-id>/<repo_name>.git

There are many possible reasons for this error, and this command will give more verbose output and very possibly an indication of what may be going wrong.

A few more questions:

• Do you have multiple SSH keys in the .ssh directory of the machine where you are trying to clone?
• Is there a file named config in the .ssh directory, and if so, do you have any configuration in there for bitbucket.org?

Kind regards,
Theodora

[albogast kiyogoma]

Hello Theodora,

Thanks for your help. I was faced with multiple SSH keys in the .ssh.

Now I worked.

[Theodora Boudale]

Good to hear, thank you for the update!