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How to recover deleted bitbucket users

We have an admin user who accidentally got delete,

how we can recover the same as the was user being used everywhere for CI.




1 answer

0 votes
Rajesh Atlassian Team Feb 17, 2022

Hi @dinesh.gupta

Could you please provide more clarity on admin user you refer.

  1. Is admin user you refer is the first SYS.ADMIN created by the system when Bitbucket was installed ?
  2. Or is it just a ADMIN user.


Case 1:

If the SYS.ADMIN user itself got deleted and you don't have any other SYS.ADMIN user, you can follow this Lockout Recovery documentation to create a temporary SYS.ADMIN called "recovery_admin". 

  • Login with recovery_admin.
  • Create a new user with same username(It can be same as you've accidentally deleted) and grant SYS.ADMIN permission in the "Global Permission" screen.
  • Shutdown the application and remove the argument from the and restart the application.
  • Now you can login with new SYS.ADMIN user you've created. 


Case 2:

If it is just a ADMIN user that got deleted accidentally, the SYS.ADMIN or other ADMIN users can recreate a new ADMIN user with the same Username which was deleted.


I believe the above info helps clarify your questions. Please let us know if you've any further questions.



Rajesh Raghu

Atlassian Support

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