Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to login Bitbucket using "username" ?

I did so earlier.

But now it's showing error. 

1 answer

1 vote
Ana Retamal Atlassian Team May 07, 2018

Hi Deepak! What error are you getting? Can you send us a screenshot?

Kind regards!

Ana

Thank you @Ana Retamal for your reply :)

Here are the screenshots.

1)

1.PNG

 

2)

2.PNG

After that when I enter my email and password. I get successful login.

I remember, earlier (approx 1 year earlier) I do login with username and password. As in  Github.

Ana Retamal Atlassian Team May 14, 2018

Ahh, thanks for the screenshots @Deepak5j! That's because we changed the authentication method and now you're required to use your email address instead of the username, usernames will no longer be valid to log into Bitbucket Cloud. 

Let us know if you have any questions!

Ana

Like Deepak5j likes this

So we did forget the email we used for the admin, we only have the username and password. How can I get the email?

Try login with your 'username' and 'password'. It will give error along with your email.

@Ana Retamal I have a bitbucket account with which I accessed using the username. The associated email to the account is an alias on a gmail account. The problem is that you can not login with the alias accounts so I can not access.

What is the solution?

Thank you!

Ana Retamal Atlassian Team Dec 17, 2018

Hi Diego!

If your Gmail alias is the primary account associated with your Bitbucket account, you'll be able to log in using it. The scenario where it wouldn't be possible to log in if it's an email address (or an alias for that email address) is associated with Bitbucket as a secondary email address or an alias. Does that make sense to you?

I've checked your account and I could see there's only one email address assosicated, so you should be able to log in using that one. Let us know!

Best regards!

Ana

Hi Ana!

The problem is not with my account. We have a gmail account (foo@mycompany.com). This account was used to register the user 'user1' in bitbucket. The gmail account has an alias (bar@mycompany.com). This account was used to register the user 'user2' in bitbucket.

Account aliases in gmail do not allow login and we can access only through the email right now, so we can not access the account of the 'user2' to which we previously accessed by your username

Best regards!

Diego

I had the same issue. Basically when you have 'user1' and 'user2' associated with foo@mycompany.com, you can only access the most recently created of these two accounts.

The solution to this problem is:


1. Login to 'user1' account and change the email to a different one, the one that you never used for Atlassian before. You can do so at https://id.atlassian.com/manage-profile/email

2. Now that you have only 'user2' associated with foo@mycompany.com you will be able to log into it.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bitbucket Pipelines

Bitbucket Pipelines Runners is now in open beta

We are excited to announce the open beta program for self-hosted runners. Bitbucket Pipelines Runners is available to everyone. Please try it and let us know your feedback. If you have any issue...

768 views 15 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you