How to Recover my Account

Jerome Miranda July 18, 2017

I formatted my PC. Meaning, all existing ssh were deleted. And then I also formatted my phone so my 2FA authenticator was also deleted.

 

Now I can login using my email and password but I can't proceed since I don't have the 2FA code.

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Nic Brough -Adaptavist-
Community Leader
Community Leader
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July 19, 2017

Your 2FA on your 'phone should have been attached to the number, albeit with a key that you may have destroyed.  You should be able to re-do the 2FA on the phone if the number is the same.

If not, then you'll need to get in touch with support over at https://support.atlassian.com

Jerome Miranda July 19, 2017

Thanks for the response. Yeah that's what I expected but no. There is no setting for bitbucket to connect to a phone number.

 

Also I used Google Authenticator which doesn't have any backup.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 19, 2017

Ah, I was afraid of that.  Without GA, I think you're stuck, and need to get in touch with support.

Jerome Miranda July 19, 2017

Alright, thanks for the help.

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