How fast should syncing be between JIRA Cloud and Bitbucket Cloud


I've set up JIRA Cloud and linked it to Bitbucket Cloud. The connection seems succesful because I can create branches and commits are also picked up in JIRA.

But, I created a pull request, added a commit, and merged the pull request. On the ticket details screen under the header Development the pull request is shown as "OPEN" for quite a while. If I click on it I see the status is merged.

Is this expected? Or should this be instant? Is the sync working correctly?

Not sure how fast it should be.


1 answer

0 votes
Boris Berenberg Community Champion Jan 03, 2018

It should be instant I think. The Jira user's browser should actually be making a request to Bitbucket to get the latest results if I remember correctly. Does a hard refresh in the browser work?

No a hard refresh does not help. I just created another branch. This instantly shows up. When I commit something to it though it shows up instantly too. I created another pull request but it does not show up. If I click on the branch though it does show up. 

Screen Shot 2018-01-04 at 10.02.32.pngScreen Shot 2018-01-04 at 10.02.39.png

Boris Berenberg Community Champion Jan 04, 2018

Hmm not sure, sorry. I am also not seeing any related bugs for this:

As such, I would need to rebuild a similar config in my cloud environment to test with and I just don't have the time right now. Hopefully someone else may have more time to do the same.

Haven't used a pull request in a while now. Will check again soon.

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