I am consulting for an organization that has a locally hosted bitbucket account. I seem to be currently logged in to some atlassian services via this organization's account. I don't know if that is relevant or not, and I think not.
I have a few personal private repositories. This morning I finally have an opportunity to work on these after a long time because my wife is out of time for a few weeks.
I wanted to look at my bitbucket account so I went to bitbucket.org. I was not logged in (neither in my personal account or company account) so I clicked login.
The login link goes to /account/signin which redirects to https://bitbucket.org/socialauth/signup/?next=/ which is an account creation page.
I have gone to bitbucket's support page because I think this is a pretty bad issue - going to support is by clicking Technical support at the page footer -> ends up in https://support.atlassian.com/bitbucket/ -> click contact support button -> ends up on https://support.atlassian.com/contact/#/ an SPA where I filled out description
When I am finished filling out and submitting question I get sent an email to the email address I have through the company that I am consulting for - not the email associated with the repository that has the issue!
I am also shown a page with a ticket number. If I click that ticket number I end up on https://getsupport.atlassian.com/servicedesk/customer/user/requests?status=open
In this support side it evidently believes I am logged in as the user associated with the company email, and I can see the request listed on a requests page.
BUT EVEN BETTER!!! On top of the requests page it has this informative warning:
Did someone create this UX / Flow based on the idea that it is impolite to just tell someone we're changing our company direction and don't want you as a customer anymore? I mean the inability to login has been 5 hours now.
Hi Bryan! We've been able to reproduce the login issue and our development team has been working into a fix. You should be able to login now following the steps:
If after this you're still experiencing problems, please let us know so we can contrinue helping you!
Regarding the issue when trying to raise a support ticket, I'm now trying to reproduce that one as well. I'll keep you updated with my findings.
Hi Bryan, I've followed your steps and I could not reproduce the issue. However, I've noticed that when clicking on the ticket number provided in the email, it directs me to https://getsupport.atlassian.com... instead of https://support.atlassian.com... (which is the new one). I've checked and I could see your 2 tickets created correctly, though.
I'll pass this feedback so we can fix the link we send in the notification.
Hi @Alexander van Gessel, I've contacted the Bitbucket team, and they've provided me a slightly different workaround to help you login into your account:
If the above fails, please try performing a password reset using this link https://id.atlassian.com/login/resetpassword and repeat the steps again.
Note also that if the incognito window works, but it doesn't work on normal browsing, it could be a caching issue.
Hi everyone! Our developers have rolled back some of the changes that were causing this issue:
As a project manager, I have discovered that different developers want to bring their previous branching method with them when they join the team. Some developers are used to performing individual wo...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs