How do I diagnose smtp connection?

"Sending mail failed.  Please verify the mail server configuration and check the logs for details."  Where is the log on Windows 2012 server?  It is not in the Atlassian/bitbucket folder.

2 answers

0 votes
Peter DeWitt Community Champion Sep 21, 2017

Scott, here is a TechNet article on using telnet to test SMTP.  This will determine if the problem is server or app level.

https://technet.microsoft.com/en-us/library/aa995718(v=exchg.65).aspx

 

In case you don't have telnet enabled on the servers, here is another TechNet article that shows you how to do that.

https://social.technet.microsoft.com/wiki/contents/articles/22715.how-to-enable-telnet-in-windows-server-2012.aspx

 

Good Luck!.

 

-peter

Sorry, but you did not answer my question, in the context.  My context is "Bitbucket".   The question was:  where is the Bitbucket log for the mail connection?  The "Test email" button failed but it did not say why it failed.

Still haven't answered my question.

0 votes
Jeff Thomas Atlassian Team Sep 26, 2017

Hi Scott,

Inside of %BITBUCKET_HOME%/log there will be a atlassian-bitbucket.log and atlassian-bitbucket-mail.log files that should contain more information about why the test mail did not send.

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