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How do I check an incident ID reported by an HTTP 500 returned by the API ?

So I am trying to set branch restrictions on a test project and it seems that the docs are not quite accurate ( above all the examples).

In this attempt to get it working, I am getting an HTTP 500 with an error like:

{"type": "error", "error": {"message": "Something went wrong", "id": "ede6c87c4ae04e2cb88d390cda8e3187"}}

Am I able to look for this ede6c87c4ae04e2cb88d390cda8e3187 code somewhere in order to see what I am doing wrong ?


Thank you



1 answer

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 09, 2022

Hi @Leandro Costa,

Only Atlassian staff can look for this error code in one of our internal systems. This code is meant to be given to support staff, end users cannot check it.

The error code you provided indicates an issue with the data of the request, but it's unclear what the issue is.

Could you please provide us with the curl command of the API call you are running (including the data of the request)?

Please make sure to sanitize any private info like workspace id, repo name, credentials, prior to sharing (replace them with some dummy values). I can then try to replicate the error and figure out why it is occurring and what needs to be corrected.

Kind regards,

Thanks Theodora, finally I found another example elsewhere that led me to a successful state.

I suggest reviewing those API docs because it seems that there are some differences there.

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 11, 2022

Hi Leandro,

It's good to hear that you figured this out. We have an open request to provide examples in our docs. I'm not sure though what you are referring to with 'differences', there are differences with what? Could you please clarify?

Kind regards,

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