Help - I seem to have lost years of work!

[Bob Sutton]

I have a lot of bitbucket repositories that I have worked on over years. I have SSH keys for these and I can still pull push and check out etc, but when I try to recover access to bitbucket cloud with the email address which I thought was linked to the account, I don't receive a recovery email and it keeps asking me to set up and account - as though that email address is no longer recognised. The passwords I have stored in the browser do not work.  When I first set the account up, bitbucket was still using user names rather than email addresses but this was all fine last time I needed to log into the cloud!

I am just not getting anywhere with this.  Do I really have to transfer local repos to a new account?  Fortunately I do have all the source code for every repository which currently matters - but I had a lot of code for things I have worked on in the past and it looks like I have somehow lost access. 

PS - my git urls in config (.git folder) look like  -   git@bitbucket.org:*******/name_of_repo  where the asterisks are the original user name I set up with.

[Hana Kučerová]

Hi @Bob Sutton ,

welcome to the Atlassian community!

Have tried to contact Atlassian support about your account or are you on a free plan, which means you have no support?

[Bob Sutton]

I guess I am on a free plan - the problem now of course is that I can't upgrade!!

[Bob Sutton]

I have created a new account with another email address so that I can post here.

[Hana Kučerová]

@Bob Sutton Thanks.

I've requested help from Atlassian support, they will respond in 2 business days. They should be able to look into your account and see, where's the problem.

[Bob Sutton]

Thank you so much!!  Really appreciated - I will let you know how I get on.