We have a custom software that periodically checks a Bitbucket repository via https. It always uses the same user and password.
Out of nowhere, it has begun receiving this error when attempting to talk to the remote:
remote: You need to verify your account before logging in. Please check your inbox for the verification email.
fatal: unable to access '<remote url>': The requested URL returned error: 403
(replaced actual remote url with brackets)
Unfortunately, the person who created this account left the company long ago, and I don't know the email associated with the account.
Questions:
Thank you!
Here is the resolution:
There was an additional complication for us when we tried to sign in to Bitbucket:
After that, we were able to "verify" the account. Then we could pull from the repo again using the existing remote URL.
Thanks to Philipe Trinh on the support team for working through this with us!
Hi, @Nathan Caldwell,
I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead.
Once the ticket is resolved, feel free to share the resolution here to help other community members that may have the same issue.
Kind regards,
Caroline
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