Get a "Sync Failed: Error during sync. See server logs" error message for 1 respo

[Arthur Brown]

Using DVCS plugin to connect to  GitHub Enterprise server, one repo consistently fails to sync with the message "Sync Failed: Error during sync. See server logs".  I got a copy of the (very large) file, catalina.out, but not really sure what kind of error signature to look for, Thought it might be related to Jira issue https://confluence.atlassian.com/jirakb/dvcs-github-sync-failed-779160781.html, but applying that workaround  didn't seem tomake a difference. Running JIRA vsn 7.0.10.

[Arthur Brown]

4-byte characters had worked their way into our git commit messages. Git allows this. Unfortunately, this character encoding does not sit well with older Jira/MySQL installs. Exceptions get thrown on INSERT, causing sync to fail.

This (open) issue link pretty much says it all

https://jira.atlassian.com/browse/JRASERVER-36135

If you're running Jira 3.7.x or not using MySQL as your database, you probably won't have this issue.

[Arthur Brown]

errr, correction. that's 7.3.x

[BillyP]

Hi Arthur, 

Is this a singular user or for any user the repo is configured for?  

If it's a singular user, I'd reset the creds and try again.

-Billy

[Arthur Brown]

Thanks for the suggestion. But no, this is a multi-user environment. I've since figured out how to open a support ticket against our license.  Thanks again.

[BillyP]

Coolio!  When you do get the solution, if possible can you share here?  I'm super curious :)

Good luck!

[Arthur Brown]

Will do. BTW: since the sync had become useless to the organization anyway, resetting the creds was tried anyway; with no luck.

[Arthur Brown]

Additional info:  Sync failure is coincident with log message: 

2018-02-14 10:47:31,898 DVCSConnector.MessageExecutor:thread-1 ERROR ServiceRunner     [c.a.j.p.d.service.message.MessageConsumer] Synchronization failed: null