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Error while adding users

I am getting this error  when I added one user .

The owner of this repository (XXXXX) is already at their plan limit and will need to upgrade before adding more users.

1 answer

1 accepted

1 vote
Answer accepted
Syahrul Atlassian Team Nov 28, 2022

Hey @Abhishek Mishra 

G'day, and welcome to the community.

The error indicates that the Workspace is already at the 5 free users limit; hence you can't add new users. 

Free Workspace is entitled to 5 users only, as mentioned on our billing page here.

That said, I can see your account is on an Academic license. If you believe this Workspace should be on an Academic license, please raise a ticket to our billing team to request for Academic license.


Hi Syahrul,


Thank you for the clarification. 

Where can I know more about Academic license? It will help me to understand more about it before going for license.

Syahrul Atlassian Team Nov 28, 2022

Hey @Abhishek Mishra 

You can check the following page for more information about academic licenses at


Thank you Syahrul for your help. 

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