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Error "Snippets don't support JWT repo sheedded based requests." on git push when runnning pipeline

Rodrigo Arce February 21, 2024

I have a pipeline that perform a git push:

git diff --no-index md-backup/ mdapioutput/ --output=changes.txt || echo 0
git add . && git commit -m "[skip ci] Automatic Backup Done" && git push

 This worked 14 days ago (and before). Now I'm getting:

remote: Snippets don't support JWT repo sheedded based requests.

fatal: unable to access '[REPO_HTT_URL Redacted]': The requested URL returned error: 403

2 answers

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Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 22, 2024

Hello @Rodrigo Arce ,

and welcome to the community!

The error message you received when trying to push from your local is usually caused when your workspace is under the Free plan, and the limit of 5 users is exceeded, which causes the workspace to be put on read-only mode until the number of users is back to within the plan limit.

However, checking internally I see your workspace has an active Standard subscription, so you shouldn't be receiving that error message. 

I'm wondering if that was just a transient issue. Could you please confirm if you are still facing issues to push to any repository under the workspace a*******g ? If yes, are you still receiving the message about the user plan limit?

Thank you, @Rodrigo Arce !
Patrik S

 

Rodrigo Arce February 22, 2024

Thank you Patrick for reaching out, both messages were related to the plan limits.

They were fixed with the plan upgrade.

Regards

Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 22, 2024

Awesome! Thank you for the update and happy to hear the error is fixed now :)

If you ever need help in the future, feel free to reach out to Community!

Thank you, @Rodrigo Arce !

Patrik S

Suhas L R
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March 28, 2024

@Patrik S ,

I'm seeing the same above issue in my pipeline, I'm having the free plan and the number of users is within 5. Do we still get this issue if the number of users is within the limit allowed ? Would be great if you could help me resolve the issue , Thanks in advance !

Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 28, 2024

Hi @Suhas L R 

I've refreshed your users in the backend, can you try again and let us know if you still receive errors?

Cheers!

- Ben (Bitbucket Cloud Support)

Suhas L R
I'm New Here
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March 28, 2024

Hi @Ben 

Thanks for the reply, after removing the users from the workspace(to < 5) it worked fine. I believe both workspace and project should not exceed the user limit.

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Rodrigo Arce February 21, 2024

I'm having this error when trying to push from local, leave here:


********************************************************************************
[ALERT] Your push failed because the account 'aspirebcg' has exceeded its
[ALERT] user limit and this repository is restricted to read-only access.
[ALERT] Change your plan to restore write access:
[ALERT] https://bitbucket.org/account/user/[USER]/plans
********************************************************************************

fatal: Could not read from remote repository.

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